Returns Policy
If you have got a problem with your order and need to return it, you can find all the information on how to return a faulty, damagaed or un-wanted item below:
Due to perfume being a hazardous product due to its alcohol content, we do not allow regular returns for perfumes sold though our website, please see below for details:
Faulty Items
If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you.
Please follow the Returns Procedure below:
Duplicate or Incorrect Item
If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.
Please follow the Returns Procedure below:
Unwanted Items
• You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.
• Products must be returned to us in their original condition and packaging.
• Unwanted items can only be returned to us if they are unopened and unused in any way. We cannot refund or exchange an opened or used item unless it is faulty.
• We will make a full refund to your card when we receive the item.
• We will not reimburse any postage costs.
Please follow the Returns Procedure below:
Please follow the Returns Procedure below:
| 1 | To arrange your return please log into My Account, select view order and click the return button you may see different return options depending on the seller, item or reason for return. |
| 2 | Once you have processed your return you will be given a date when the returned items need to be back with us. |
| 3 | Please return the items in their original packaging, package the items securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you return your items to us. |
| 4 | Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items that you are returning. |
Returns Policy
We hope you're pleased with your purchase from us.
Please see the table below for a quick summary of scenario and what happens:
| Scenario | What Happens |
| Genuine defect/damage | Please contact us though My Account and we will be please to help you regarding this. |
| Product not as described | Please contact us though My Account and we will be please to help you regarding this. |
| Outside 30-day window | Usually not accepted; exceptional cases via customer service though My Account. |
Our Story
Founded in 2023, Crazy Pets was born from a passion to provide pets and their owners with everything they need, delivered direct to their door. We are dedicated to making your life easier through simple online ordering and convenient home delivery, ensuring you spend less time shopping and more time with your companions.
